24/7 Super

Privacy Policy

The privacy of your information is important to 247 Super, LLC (“247 Super,” “We,” “Us,” or “Our”). Accordingly, We have developed this privacy notice (the “Privacy Notice”) in order to describe Our policies on the collection, use, retention, and disclosure of the information provided to or obtained by Us on account of your downloading of, installation of, access to, registration for, and use of (collectively, “Use”) of this software product (the “Product”). Each time you Use the Product, you acknowledge and consent to Our collection, use, retention, and disclosure of such information as set forth in this Privacy Notice.

Important! Please read regarding children under 13

The Product is intended for general audiences, but is not intended for or directed to children less than thirteen (13) years of age. Children under thirteen (13) are not permitted to Use the Product.

We are committed to protecting the privacy needs of children, and We encourage every parent and guardian to take an active role in their child’s online activities and interests. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 had provided Us with personal information, please contact Us as provided for below. If We become aware that a child under 13 has provided Us with personal information, We will take reasonable steps to remove such information and discontinue such child’s Use of the Product.

Information About You

In order to Use the Product, you may be required to create a user name and password and/or an account. When doing so, you may provide certain personal information, such as your name, your email address, your address, your phone number, and your user name and password (collectively, “User Information”).

When Using the Product, you may provide certain additional information for the purposes of communicating about and resolving matters of property maintenance (collectively, “Maintenance Information”).

Also, when Using the Product or otherwise communicating with Us, you may provide suggestions, enhancements, requests, recommendations, testimonials, comments, reviews, or other feedback (collectively, “Suggestions”).

Furthermore, when Using the Product you may, knowingly or unknowingly, purposefully or automatically, provide certain technical and statistical information, such as information about your location, your browser type, your IP address, your requested URL, your referring URL, your browser language, the pages you view, search query information, the date and time of your Use of the Product, and information obtained from “Cookies” (collectively, “Log Information”). “Cookies” is a term used to describe certain technology, such as cookies, web beacons, web bugs, local shared objects, and similar technology, which may have unique identifiers and may reside, among other places, on your computer, in emails We send you, and on the pages associated with the Product or portions thereof. Cookies may transmit information about you or your Use of the Product, such as browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, and the like. Cookies may be transferred to your computer by 247 Super or otherwise. Some Cookies are deleted from your computer when you close your browser, while others remain on your hard drive for an extended period of time. You may be able to modify your browser preferences to accept all Cookies, to be notified when a Cookie is set, or to reject some or all Cookies. If you choose not to accept Cookies, you may not be able to Use certain portions or functions of the Product.

247 Super may collect some or all of the information you provide to Us, including, without limitation, User Information, Maintenance Information, Suggestions, and Log Information.

Collection, Use, Retention, and Disclosure

User Name and Password

You are solely responsible for safeguarding and maintaining the confidentiality of your user name and password, and you shall promptly notify Us of any loss, theft, or authorized use of your user name and password. We will collect, use, retain, and disclose your user name and password primarily to facilitate your Use of the Product, and as otherwise set forth in this Privacy Notice. We have the ability to and may change your password on your behalf, if requested.

User Information

We may collect, use, retain, and disclose User Information to, among other uses: (i) facilitate your Use of the Product; (ii) provide information to you about 247 Super and the Product, (iii) respond to your inquiries, (iv) facilitate the communication about and the resolution of matters of property maintenance, (v) contact you about 247 Super, the Product, or matters of property maintenance, (vi) evaluate, modify, and improve the Product and Our business, and (vii) for other internal business purposes. Please note that by providing User Information, you are granting Us permission to contact you and to send you promotional or other marketing information about 247 Super, the Product, third party advertisers, and Our and their offerings, products, and services.

Maintenance Information

We will collect, use, retain, and disclose Maintenance Information primarily to facilitate the communication about and the resolution of matters of property maintenance. However, we may also collect, use, retain, and disclose maintenance information to, among other uses: (i) provide information to you about 247 Super and the Product, (ii) respond to inquiries, (iii) contact you about 247 Super, the Product, or matters of property maintenance, (iv) evaluate, modify, and improve the Product and Our business, and (v) for other internal business purposes.

Suggestions

We will collect, use, retain, and disclose Suggestions primarily for the purposes of evaluating, modifying, and improving the Product and Our business. However, We may use certain Suggestions within advertisements, marketing materials, or other promotions to promote the Product or Our business. That said, such us of Suggestions will contain no personally identifiable information about you unless we first obtain consent from you. Moreover, We may collect, use, retain, and disclose Suggestions to, among other uses: (i) provide information to you about 247 Super and the Product, (ii) respond to inquiries, (iii) contact you about 247 Super, the Product, or matters of property maintenance, and (iv) for other internal business purposes.

Log Information

We may collection, use, retain, and disclose Log Information to, among other uses: (i) analyze and track user behavior (including your behavior) with respect to the Product, (ii) personalize your experience with the Product, (iii) associate Log Information with other information about you, (iv) provide or enable certain functionalities or features of the Product, (v) better understand how you interact with the Product, (vi) improve the quality of the Product and Our business, (vii) monitor aggregate usage of the Product by Product users, (viii) keep records, (ix) display certain advertising to you or other users, and (x) for other internal business purposes. Please note that the use of third party Cookies is not covered by this Privacy Notice. 247 Super does not have access to or control over third party Cookies.

Aggregated Information

247 Super may cull, de-identify, and aggregate certain data from within the set of User Information, Maintenance Information, Suggestions, and Log Information (collectively, “Aggregated Information”). We may collect, use, retain, and disclose Aggregated Information to, among other uses: (i) evaluate, modify, and improve the Product and Our business, (ii) conduct industry analysis, demographic profiling, and the like, (iii) attract and recruit third party advertisers to promote their products, services, and offerings on or through the Product, and (iv) for other internal business purposes.

Legal Uses of Information

We may use and disclose User Information, Maintenance Information, Suggestions, Log Information, and Aggregated Information if We believe, in Our sole discretion, that such disclosure is reasonable necessary to: (i) take action regarding suspected illegal activities on or through the Product, (ii) enforce or apply the terms and conditions of agreements relating to the Product, such as the Terms of Use for the Product, (iii) comply with legal process or other government inquiry, such as a warrant, subpoena, statute, judicial proceeding, or other legal process served upon 247 Super, or (iv) protect Our rights, reputation, and property, or that of Our users, affiliates, or the public.

Links to Other Websites

The Product may contain links to websites other than those websites owned or operated by 247 Super. Such sites may have their own privacy policies, or no privacy policies at all. 247 Super is and shall be in no way responsible for such sites or the content thereon, and We provide such links solely for your convenience. Such links may be to advertisers, content providers, or other third parties. These sites may collect information and use it in ways inconsistent with this Privacy Notice. We encourage you to review the privacy policies and terms of use associated with any third-party sites or services before providing them with any of your personal information. We do not control the content that appears on third-party sites, and We take no responsibility for their content, nor should it be implied that We endorse or otherwise recommend such sites or any of the products, services, or other offerings made on or through such sites.

Engagement of Third Parties

247 Super may engage, on behalf of 247 Super, third party contactors to collect, use, retain, and disclose the information provided to or obtained by Us on account of your Use of the Product. To the extent 247 Super does so, these third parties will have access to such information, including, without limitation, User Information, Maintenance Information, Suggestions, Log Information, and Aggregated Information. 247 Super will contractually require such third party contractors to follow Our privacy policies when collecting, using, retaining, and disclosing such information.

Security

247 Super, or its third party contractors, follow generally accepted industry standards to protect user names and passwords, User Information, and other personally-identifiable information, both during transmission and once We receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic retention, is 100% secure. Therefore, while We strive to use commercially acceptable means to protect such information, We cannot guarantee its absolute security.

Opt-Out

We will not collect, use, retain, or disclose any information about you if you never Use the Product. However, third party service providers may. You may opt-out of Our collection, use, retention, and disclosure of your information by: (i) discontinuing your Use of the Product, (ii) sending a request to use as set forth below asking Us to delete your account and terminate your Use of the Product, and (iii) uninstalling the Product from your device. While we will promptly stop the collection of your information upon the completion of these steps, it may be difficult for us to immediately stop the use, retention, and disclosure of such information after you opt-out. Therefore, Our use, retention, and disclosure of such information in accordance with the terms of this Privacy Notice may continue for a limited time after you opt-out.

Business Transitions

In the event 247 Super goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of Our assets, then User Information, Maintenance Information, Suggestions, Log Information, and Aggregated Information may be among the assets transferred.

Changes to this Privacy Notice

247 Super may modify this Privacy Notice to reflect changes to its privacy practices. The most current version of the Privacy Notice will govern Our collection, use, retention, and disclosure of the information provided to or obtained by Us on account of your Use of the Product. If We make any material modification to this Privacy Notice, We will notify you through your account or by email prior to such modification becoming effective. Your continued or subsequent Use of the Product after We make such a notification shall signify your acknowledgment of and consent to the modified Privacy Notice. We encourage you to periodically review this Privacy Notice for the latest information on Our privacy practices.

Contact Us

247 Super, LLC

974 Breckenridge Lane

#180

Louisville, KY 40207